FAQ - Answers to your frequently asked questions
We will try to use a service that delivers your product between 6-10 days from the day of purchase. You will receive an email letting you know when to expect your pack!
We guarantee our packs to be free of defects other than those that may appear over time from normal wear and tear. We also guarantee them to be perfectly built for their speciAc purpose as carrying containers for limited weight. Please, remember that because of the textiles we use, some parts of your pack may be irregular. We don’t consider this a defect, but part of the uniqueness of our product.
We offer a 30 day money back warranty.
WHAT COUNTRIES DO YOU SHIP TO?
As of now, we only ship to North America: Canada, United States, and Mexico
One of the questions we are asked often is about the nature of our logo. In the Andean cosmovision, the universe is mostly divided in three realms (named in Quechua here, for simplicity): The Hananpacha or sky/heaven, represented by the Kuntur (condor), the Kaypacha or earth/ground, represented by the Atuq (fox) and the Hurinpacha or underground, represented by the Amaru or Machukuay (serpent). Since we consider ourselves explorers of the outdoors, we chose the curious and wandering Atuq (fox) as our symbol.
The style of our logo was inspired by the iconography of different Andean cultures.
You can cancel your order as long as it hasn’t shipped. If the pack is on its way, we encourage you to give it a try before returning it. We really hope you fall in love with it.